Library

The library is where you write and store reusable content for your server: message templates, canned responses, and files. Commands and tickets pull from the library, so editing a template in one place updates everywhere it's used.

Organizing content

The library works like a file tree. You can:

Create folders to group related content.
Move and rename items as your needs grow.
Search across everything when you can't remember where something lives.
Restore from trash if you delete something by mistake.

Templates

Templates are rich messages — text, embeds, and interactive components like buttons. They're built in the library editor and can include variables that get filled in when the message is sent (for example, the member's name or the ticket subject).

Because ticket messages and command actions reference library templates, updating a template instantly changes the messages your members receive.

Editing

The library editor gives you a live view of what a template will look like before it's sent. Like the rest of the dashboard, changes are applied through the save bar — they aren't live until you save.